Backlog of veterans disability claims to hit 1 million this month
by Don McKee
March 25, 2013 12:17 AM | 3895 views | 5 5 comments | 11 11 recommendations | email to a friend | print
Don McKee
Don McKee
There are now about 900,000 disability benefits claims backlogged at the Veterans Administration, with veterans forced to wait on average more than 315 days to receive the benefits they deserve.

By the end of this month, the backlog is expected to hit one million. It's outrageous.

So many veterans have paid an extremely high price for those benefits, because many have been permanently disabled by loss of limbs and other terrible injuries.

Many veterans are dying before receiving benefits. How many is not known because the VA won’t say. The Baltimore Sun tried for two weeks to wring that information out of the agency, but failed.

However, according to the Bay Citizen in San Francisco, 19,500 veterans died awaiting benefits in the federal fiscal year from October 2011 to September 2012, based on retroactive benefits paid to survivors.

The number of veterans waiting more than a year for benefits skyrocketed from 10,000 in January 2009 to 243,000 in December 2012, a 2,000 percent increase, the Center for Investigative Reporting found.

Veterans in the largest urban centers face extremely long waits — 642 days in New York, 619 days in Los Angeles and 542 days in Chicago. The center said the wait time for veterans filing first claims is 316 to 327 days.

Last Thursday, on the 10th anniversary of the start of the Iraq war, representatives of the Iraq and Afghanistan Veterans of America took the fight to end the backlog to Washington, the place where the problem exists. The organization carried a petition signed by more than 30,000 Americans demanding that President Obama and the VA end the backlog.

They met with more than 100 members of Congress, and IAVA chief executive Paul Rieckhoff, an Iraq war veteran, led a group that met with the White House chief of staff and other officials.

“We got no new commitment from the president to end the VA disability benefits backlog,” Rieckhoff said afterward.

“We need to hear directly from the president that he shares that commitment (to end the backlog) and that he has a plan to fix it.”

One question that Obama must answer, Rieckhoff said, is whether VA Secretary Eric Shinseki should be replaced. But the solution is bigger than firing Shinseki.

There has to be a “cultural transformation” at the VA, Rieckhoff said, pointing out that three VA secretaries have failed to fix the problem.

“That’s why we’re focused on the president,” he said.

There’s no doubt the VA has had to cope with a huge number of returning veterans in recent years and has completed more than a million claims since 2010, but the agency has been far too slow in going paperless and making other improvements, such as hiring enough claims processors to get the job done.

It comes down to veterans feeling betrayed — with good reason.

As Paul Reickoff put it, “When your claim is delayed 600 days ... you feel like your president and your country are letting you down.”

If you want to sign the IAV petition, go online to
Comments-icon Post a Comment
Frustrated Veteran
March 25, 2013
As a veteran, I can attest to the backlog in claims. I submitted a claim July 13, 2012 and have yet to hear a response. When I call to get an update, all I am told by the representative is that the claim is in the processing phase. You can tell by the way that he/she is speaking, that what they are saying is being read from a script.

It is in my opinion, something drastically needs to change. Veterans are not getting the treatment nor respect that we deserve. If the VA is unable to process claims in a timely manner, perhaps, they should consider hiring qualified veterans to fill those positions, which would allow veterans who are unemployed to gain employment. Now there is a thought.
Laura Armstrong
March 25, 2013
This snubbing of veterans permeates this administration. HUD, for example, gives Section 8 housing voucher priority to former convicted felons as opposed to veterans. John Lewis, he who may not be touched due to his civil rights record, is just one of the Democrats who voted to make it this way.

Until these people making decisions are held accountable, nothing will be done.
March 25, 2013
The government is too worried about taking guns from these veterans to bother to fix them; now that laid their lives on the line for this country. Where are the Republicans on this issue they always so they are pro military the only difference now and Viet Nam these get a parade than it’s good bye and forgotten.
another disgrace
March 25, 2013
This is just another disgraceful story to come out of this sorry administration. No matter whether you are democrat or republican, you want your veteran to get the care and attention he/she deserves. We owe these people so much and to see them treated this way is just disgusting.
March 25, 2013
If people looked into ALL levels of the federal government, they would be absolutely astonished at the waste there is and the lazy people we pay.
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