Library patrons experienced slow speeds or a complete loss of connection between Nov. 16 and Nov. 29. The county purchases internet access from Zayo, formerly American Fiber.
“The company had a team working to resolve the problem,” county spokesman Robert Quigley said.
Jill Tempest, associate director for branch services, said they could still check out books and perform other library services during the period.
“Most people were extremely understanding that the staff was trying to make their experience at the library extremely positive,” Tempest said. “Yes, some people were inconvenienced, and we were sorry about that, but we try to make it as minimal as possible on the customers because we are about giving the customers the best possible library experience we can.”
The 500 computers in the system’s 17 branches are extremely popular among the public, Tempest said.
“People use computers for all sorts of reasons, for writing papers, for writing books, for writing anything they want to,” Tempest said. “Students use them, adults use them, seniors use them, the military uses them, job searching for this difficult economy, lots and lots of people use them. Income tax time is coming up right? A lot of people use them for filing their income taxes.”
Julia Huprich, the system’s manager for digital services and public relations, said 2,425,622 people visited the library system in 2011 and checked out 3,429,513 items. Public computers were used 1,056,546 times in 2011, while library staff answered 493,438 questions that year.
The library system’s budget for fiscal year 2013 is $10.78 million, down from last year’s $10.95 million, Quigley said.
The budget decrease was due to declining property values.
“We cut back hours at branches, which resulted in less part-time staffing,” he said.