City utility votes to charge for card transactions
by Jon Gillooly
jgillooly@mdjonline.com
July 10, 2012 01:17 AM | 1280 views | 5 5 comments | 5 5 recommendations | email to a friend | print
MARIETTA — The Marietta Board of Lights and Water plans to charge residential customers $3.25 to pay their bill with a credit card and eliminate credit card transactions for commercial customers altogether.

The seven-member board chaired by Mayor Steve Tumlin made the change Monday in a 7-0 vote. The City Council must adopt the change at its Wednesday Council meeting for it to become official.

If adopted, the change for commercial customers would take effect Oct. 1 and the charge for residential customers would be assessed beginning Jan. 1.

“The banks who process those payments for us charge us a transaction fee, so the customer pays them, and then they charge us a percentage transaction fee,” said Bob Lewis, general manager of the city-owned utility. “So what has happened is over time, and this is particularly true with large commercial accounts because when they pay a bill of $150,000 a month, and the bank charges 2 percent on that, you know, that’s a lot of money, so we have to eat that cost.”

Lewis said credit card transaction fees have risen for the city’s utility from $300,000 to $700,000 over the past four years.

Tumlin said that recently enacted credit card regulations didn’t help keep the city’s costs down.

“The federal government, when they put the clamps down on credit card companies, they didn’t clamp both sides,” Tumlin said.

Customers can still have their monthly utility bill automatically withdrawn from their bank account at no charge, Lewis said.

Lewis says he pays the same $250 utility bill, which is taken from his bank account each month.

“They take that out the same day of the month, and so there’s never any question,” he said. “It’s cheap, it’s easy and it doesn’t create these kinds of problems.”
Comments
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credit card love
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July 10, 2012
This "seven-member board" obviously wants to burden the tax payer even more with higher bills. Credit cards usually pay back the user with a 1% credit. This should be viewed as a 1% bill increase for myself and others credit card payers since we no longer will be able to get that credit because of the fee. I do not want my bank account information out there.
Frankie58
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July 10, 2012
Something doesn't look right with the math as it is described in this story, with the numbers used this "c/c processor" would have to process over $35 MILLION per year. I'm pretty sure that every BLW customer doesn't pay by C/C, so, I think the MDJ should do an investigation on these claims...
BLW customer
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July 10, 2012
It is time for Marietta BLW to find a new credit card processor. The rates are very competitive now. Credit card transactions are more secure than auto-debit from bank accounts. I would never give my bank account information unless the bill is the same each month. As a residential customer that is not possible.
feds again!
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July 10, 2012
At least publicize the Federal Government's part in this. I do not like to think we are forced to have the money withdrawn from our accounts unless it suits us to do so. And a lot of people had rather use a card than write a check. Just another irritation to the poor taxpayer and, I might add, voter.
TruthPanda
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July 10, 2012
Hi "feds again!",

1. The federal government has no part in the utility's decision to pass along credit card charges to consumers.

2. No one is forcing you to do anything. You're still welcome to mail a check or use another form of payment.

3. Sentences may not begin with conjunctions, and I believe you mean "A lot of people _would_ rather..."

Hope this helps.
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