Cobb EMC to refund 21,000 customers
by Kim Isaza
newseditor@mdjonline.com
May 20, 2010 12:00 AM | 4316 views | 3 3 comments | 14 14 recommendations | email to a friend | print
MARIETTA - Cobb EMC is working to refund money to 21,000 customers whose check payments were debited twice out of their accounts.

"Some checks written to Cobb EMC in the past few months were actually processed twice when a duplicate payment file was sent to Wachovia Bank, a Wells Fargo company. Cobb EMC is working with Wachovia and 2,100 other downstream banks to resolve this issue and credit back the funds," according to a news release from the electric cooperative. "All customers' banks have been notified, and many of these transactions have already been corrected."

Sam Kelly, vice president of public relations, said that as of Wednesday afternoon, Cobb EMC had "paid out close to $12,000 in overdraft fees and refunds to help our customers become whole again."

"Cobb EMC is deeply sorry we have inconvenienced our customers," Kelly said. Customers who have been charged overdraft fees should bring proper identification, account information and proof of the duplicated bank transaction to the EMC office, where, Kelly said, "we will cut them a check on the spot."

Cobb EMC offices are at 1000 EMC Parkway in Marietta, near the intersection of Cobb Parkway and Bells Ferry Road. Cobb EMC customer service may be reached at (770) 429-2100.

Kelly said the cooperative, Wachovia and customer call-ins "collectively helped discover the situation at the same time."
Comments
(3)
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anonymous
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May 22, 2010
Cobb EMC "did the right thing"? They didn't exactly have a choice.
John Williams
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May 21, 2010
Cobb EMC did the RIGHT thing, just like i knew they would. They are a great company, and an asset to our community.
Cobb EMC customer
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May 20, 2010
I have been so impressed with how Cobb has handled this unfortunate situation. They have demonstrated they truly care about their customers. Other companies could learn something from this.....we all know who.
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